Shipping & Returns
The following shipping policy applies to all domestic and international orders placed through our website. If you have an enquiry about shipping for a wholesale order, please get in touch with us here.
We are based in Brendale, QLD. If you are placing an order for delivery within Australia, please check out our domestic shipping policy. If you live anywhere else in the world, please check out our international shipping policy (note that country-specific rules may apply).
We take a lot of care when packing our orders to ensure that they make it to you safely and damage-free. If something goes wrong and your item arrives in a less than satisfactory condition, please let us know.
Orders are shipped Monday to Thursday.
We ship our coffee fresh and recommend that it rests for at least 7 days (from roast date) prior to brewing.
All domestic orders are shipped via a number of freight providers. Once your item has been shipped, you will receive a tracking email. Shipping times will vary according to your location, so please allow up to 5 days from the date of shipment for your order to arrive. If your package hasn’t arrived within this timeframe, please get in touch so we can get it sorted.
Flat rate domestic shipping: $5 / Free shipping over $50 for all Metro Areas in QLD, Free shipping over $60 for regional QLD and interstate orders
All international orders are shipped by Australia Post Standard (6-18 days depending on location).
All international orders will require an accurate phone number and email address for any customs clearance. We cannot ship to PO boxes.
Subscriptions are unavailable to our international customers at this time.
Return's eligible if goods are damaged in transit or wrong product received. Must be returned 10 days from ordering for full refund or credit.